> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Nodes

> **Who can use this?**
>
> * Gallabox users with **Bot Builder access**.
> * Roles: Owners and Admins

<Info>
  Send nodes deliver content to the customer — text, media, buttons, lists, product catalogs, or WhatsApp-specific content. Unlike Ask nodes, Send nodes don't wait for a reply — the flow immediately continues to the next node after delivery.
</Info>

## Plan Availability

| Node                   | Basic | Essential | Advanced |
| ---------------------- | :---: | :-------: | :------: |
| Send Text              |   ✓   |     ✓     |     ✓    |
| Send Media             |   ✓   |     ✓     |     ✓    |
| Send WhatsApp Template |   ✓   |     ✓     |     ✓    |
| Send Products          |   ✓   |     ✓     |     ✓    |
| Send Collection        |   ✓   |     ✓     |     ✓    |
| Send Reply Buttons     |   ✓   |     ✓     |     ✓    |
| Send List              |   ✓   |     ✓     |     ✓    |
| Send Location          |   ✓   |     ✓     |     ✓    |
| Send Form              |   —   |     ✓     |     ✓    |
| Send WhatsApp Payment  |   —   |     ✓     |     ✓    |
| Send Voice             |   —   |     —     |     ✓    |

## How Send Nodes Work

1. **The bot sends the message** — the customer sees it in WhatsApp, Instagram, or Web Chat
2. **Delivery is confirmed** — Gallabox tracks read receipts and delivery status
3. **The flow continues immediately** — no waiting for a reply; the next node executes right away

Send nodes are the building blocks of every bot flow — they deliver the actual content the customer sees.

## Send Node Types

### Message Nodes

#### Send Text

Sends a plain text message. Supports **variables** for personalisation.

**Example:** *"Hi \{\{contact.first\_name}}, your order #\{\{order\_number}} has been dispatched!"*

Available variables:

* `{{contact.name}}`, `{{contact.first_name}}`, `{{contact.email}}`, `{{contact.phone}}`
* Any custom contact field you've created
* Flow variables set earlier in the flow: `{{delivery_date}}`, `{{support_topic}}`

#### Send Media

Sends an image, audio file, video, or document. Provide a file URL or pick from your Gallabox media library.

**Supported formats:**

* Images: JPG, PNG, WebP (max 5MB on WhatsApp)
* Audio: MP3, OGG (max 16MB)
* Video: MP4 (max 16MB)
* Documents: PDF, DOCX (max 16MB upload via Gallabox)

**Example:** *"Here's your invoice"* → sends a PDF document with the filename as the caption

#### Send Location

Sends a map pin to the customer.

**Example:** *"Our store is at:"* → sends a Google Maps location

### WhatsApp-Specific Nodes

#### Send WhatsApp Template

Sends a pre-approved Meta template message. Required for any business-initiated message outside the 24-hour conversation window.

**Important:** Template messages must be approved by Meta before use. Check your template status in **Channels → WhatsApp → Templates**.

**Example:** *"Your appointment is confirmed for \{\{1}}"* — `{{1}}` is replaced with the date variable at send time.

Learn more: [WhatsApp Templates Overview](/whatsapp/templates/overview)

#### Send Products

Sends product cards from your WhatsApp Business catalog. The customer browses and taps to buy — without leaving WhatsApp.

**Prerequisites:** A Facebook Catalog connected to your WhatsApp Business account.

**Example:** *"Here are our featured products:"* → sends a horizontal carousel of product cards with images, prices, and descriptions

Learn more: [WhatsApp Shop Overview](/whatsapp/shop)

#### Send Collection

Sends a WhatsApp collection — a structured list of up to 10 items with a header, subtitle, and action button. Used for menus, service categories, or product categories.

**Example:** *"Here's our service menu:"* → sends a collection with sections: \[Consultation] \[Support] \[Sales] \[Returns]

#### Send List

Sends a WhatsApp list message — up to 10 options in a scrollable list. Each option has a title and description.

**Example:** *"Select a category:"* → sends a list of product categories the customer can tap

#### Send Form (Essential+)

Sends a multi-field WhatsApp form. The customer fills in all fields in one go.

**Example:** Collect booking details — name, email, phone, date, notes — all in one form submission, returned as structured data.

#### Send WhatsApp Payment (Essential+)

Triggers a WhatsApp Pay payment request. The customer pays without leaving the chat.

**Requires:** A connected payment gateway (Razorpay or PayU), or WhatsApp native UPI payments.

**Example:** *"Your order total is ₹500. Tap to pay:"* → sends an inline payment button that opens WhatsApp Pay

### Interactive Nodes

#### Send Reply Buttons

Sends a message with up to 3 inline reply buttons. The customer taps a button to proceed.

**Example:** *"Did this help solve your issue?"*\
Buttons: \[Yes, thanks!] \[No, I need more help] \[Talk to an agent]

**Note:** Buttons only work inside the 24-hour conversation window. Outside the window, use a Send WhatsApp Template instead.

### Voice Node

#### Send Voice (Advanced only)

Sends a pre-recorded audio message as a voice note. Useful for announcements, promotions, or when the customer prefers audio.

**Example:** *"New collection just dropped — tap to hear our latest offer!"* → sends a voice message

**Requires:** An audio file (MP3 or OGG) uploaded to Gallabox's media library or a public URL.

## Personalising Send Messages

Use variables to make every message feel personal — for example, `{{contact.first_name}}` renders as "Priya" and `{{order_number}}` as "ORD-12345". Type `{{` in any Send node to see the full list, or see [Variables in Bot Flows](/settings/variables).

## Combining Send and Ask Nodes

Most bot flows alternate between Send (to inform/present options) and Ask (to collect input):

```
Send Text: "What would you like to do?"
Send Reply Buttons: [Track Order] [Place Order] [Talk to Agent]
Ask Reply Buttons: (captures the button tap → stores in {{user_choice}})
  → Condition: {{user_choice}} = "Track Order" → Track order flow
  → Condition: {{user_choice}} = "Place Order" → Place order flow
  → Condition: {{user_choice}} = "Talk to Agent" → Assign to agent
```

## FAQs

<AccordionGroup>
  <Accordion title="My image keeps failing to send — why?">
    Image sending failures usually mean:

    1. **File too large** — WhatsApp has a 5MB limit for images. Compress the image or reduce the resolution.
    2. **File URL is not publicly accessible** — the URL must be publicly reachable (not behind a login wall). Gallabox's media library hosts files correctly for WhatsApp delivery. If using an external URL, make sure it starts with `https://`.
    3. **Unsupported format** — WhatsApp supports JPG, PNG, WebP for images. Try converting to JPG.
  </Accordion>

  <Accordion title="My Send Template isn't going through — what do I check?">
    1. **Is the template approved?** Go to Channels → WhatsApp → Templates. Pending templates show a status badge.
    2. **Are variable names correct?** Template variables must match exactly — e.g., `{{1}}` not `{{name}}`. Check the template body in Meta Business Manager.
    3. **Are you within the 24-hour window?** If the customer's last message was more than 24 hours ago, you can only send templates — not free-form Send Text messages.
    4. **Is the template category correct?** Utility templates for confirmations; Marketing templates for promotional content.
  </Accordion>

  <Accordion title="How many products can I show in a Send Products node?">
    The Send Products node displays up to 30 products from your Facebook Catalog in a carousel. If you have more products, use a Send Collection to show top-level categories first, then route to specific product flows.
  </Accordion>

  <Accordion title="Send Reply Buttons don't work on Instagram — why?">
    Send Reply Buttons is a WhatsApp-only node — it is not supported on Instagram. On WhatsApp, it also only works inside the 24-hour conversation window; outside that window you can only send pre-approved Meta templates.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Ask Nodes Overview](/ai-agents-and-bots/bots/nodes/ask-nodes) — collecting input from customers
* [Flow Control Nodes](/ai-agents-and-bots/bots/nodes/flow-control-nodes) — Condition, Delay, Switch, API Call, and more
* [Bot Connectors Overview](/ai-agents-and-bots/bots/connectors) — connecting Shopify, HubSpot, Razorpay, and more
* [WhatsApp Templates Overview](/whatsapp/templates/overview) — template categories, approval, and limits
* [WhatsApp Shop Overview](/whatsapp/shop) — product catalogs and in-chat purchasing