> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agents & Bots

> Choose between rule-based automation and AI-led conversations, then configure the supporting knowledge and actions.

Use AI Agents & Bots when you want Gallabox to handle part or all of a customer interaction. Choose Rule-Based Bots for controlled processes and Chat AI Agents for open-ended conversations grounded in your business information.

<Columns cols="2">
  <Card title="Rule-Based Bots" href="/ai-agents-and-bots/bots/overview">
    Build predictable conversation paths using nodes, conditions, and actions.
  </Card>

  <Card title="Chat AI Agent" href="/ai-agents-and-bots/chat-ai-agent/overview">
    Handle open-ended conversations using instructions and business knowledge.
  </Card>

  <Card title="Knowledge Base" href="/ai-agents-and-bots/chat-ai-agent/knowledge-base/overview">
    Give a Chat AI Agent the approved information it can retrieve while answering.
  </Card>

  <Card title="Agent Actions" href="/ai-agents-and-bots/chat-ai-agent/agent-actions">
    Control the actions a Chat AI Agent can take during a conversation.
  </Card>

  <Card title="AI Agent Analytics" href="/ai-agents-and-bots/chat-ai-agent/ai-agent-analytics">
    Review sessions for a specific Chat AI Agent from its Analysis tab.
  </Card>

  <Card title="Channel Behaviour" href="/ai-agents-and-bots/chat-ai-agent/channel-behaviour">
    Understand how agent sessions and handoffs differ across supported channels.
  </Card>

  <Card title="Chat AI Agent FAQs" href="/ai-agents-and-bots/chat-ai-agent/faqs">
    Find answers to common questions about configuration and agent behavior.
  </Card>
</Columns>