> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping & Logistics

> **Who can use this?**
>
> * Gallabox users with **Integrations access**.
> * Roles: Owners and Admins

<Info>
  Shipping integrations send automatic WhatsApp updates to your customers as their orders move — picked up, out for delivery, delivered — using your approved message templates. No bot flow needed: shipment events from your logistics platform trigger the messages directly.
</Info>

## Plan Availability

| Integration | Plan Required              | Authentication            |
| ----------- | -------------------------- | ------------------------- |
| Shiprocket  | Basic, Essential, Advanced | API user email + password |
| Shipway     | Basic, Essential, Advanced | Username + License Key    |

## How Shipping Integrations Work

These are **workflow integrations** — different from bot flow connectors:

1. Your shipping platform sends a shipment event (order picked up, out for delivery, delivered) to Gallabox via webhook
2. The matching **workflow** you configured fires
3. Gallabox sends the WhatsApp template you selected, with variables (order ID, tracking link) mapped from the event

You configure each workflow once — pick a template, map variables, submit — and every future shipment event triggers the message automatically.

## Shiprocket

### What Shiprocket integration does

Connects your Shiprocket account to Gallabox — sends automatic WhatsApp notifications at every stage of the shipment.

### Available Shiprocket workflows

* **Pickup Scheduled** — order scheduled for pickup
* **Order Picked** — courier has collected the order
* **Order Shipped** — shipment is on the way
* **Out for Delivery** — shipment is out for delivery
* **Delivered** — order delivered successfully

### How to connect Shiprocket

1. In Shiprocket, create an API user: **Settings → API → Configure → Create an API user** (use an email different from your Shiprocket login)
2. In Gallabox, go to **Integrations → Shiprocket** and click **Connect**
3. Enter an integration name plus the API user's **email and password**, then click **Submit**
4. Select the WhatsApp channel and click **Update Configuration**
5. Copy the generated **Webhook URL and Secret** from Gallabox into Shiprocket: **Settings → API → Webhook**, then test and save

### Shiprocket use cases

```
Shiprocket event: "Out for Delivery"
  → Workflow fires: send template "delivery_update"
    "Hi {{name}}, your order {{order_id}} is out for delivery today! Track it here: {{tracking_link}}"
```

***

## Shipway

### What Shipway integration does

Connects your Shipway account to Gallabox — sends WhatsApp notifications when shipment statuses update in Shipway.

### Available Shipway workflows

* **Order Picked Up** — courier has collected the order
* **Out for Delivery** — shipment is out for delivery
* **Order Delivered** — order delivered successfully

### How to connect Shipway

1. In Shipway One, connect Shipway Experience first: **Settings → Integrations → 3rd party Integrations → Add New Third Party → Shipway Experience** (paste your Username and License Key)
2. In Gallabox, go to **Integrations → Shipway** and click **Connect**
3. Enter an integration name, your Shipway **Username**, and your **License Key** in the password field (both from your Shipway dashboard)
4. Select the WhatsApp channel and click **Update Configuration**
5. For each workflow, click **Use**, pick a template, map the variables, and click **Update Workflow**

### Checking that it works

Open the Shipway integration and click **Logs**. The log stays empty until shipment statuses start updating in Shipway. If you see error logs, check that:

* The template you're sending is approved
* The variables are mapped correctly

## FAQs

<AccordionGroup>
  <Accordion title="Do these notifications need the customer to message us first?">
    No — workflow messages use approved WhatsApp templates, which can be sent outside the 24-hour service window. Standard template (utility) pricing applies per message.
  </Accordion>

  <Accordion title="Can I turn off a single notification without disconnecting the integration?">
    Yes — toggle off the switch beside the individual workflow. The integration and other workflows keep running.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Integrations Overview](/integrations/overview) — all available integrations
* [Create and Manage Templates](/whatsapp/templates/create-template) — the templates your workflows send
* [E-Commerce Integrations](/integrations/e-commerce/overview) — Shopify, WooCommerce, and store events