> ## Documentation Index
> Fetch the complete documentation index at: https://docs-next.gallabox.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Failed Messages

> Inspect recent WhatsApp messages that ended in a failed or error state.

> **Who can use this?**
>
> * Gallabox users with Analytics access and at least one connected WhatsApp channel.

Use WhatsApp Failed Messages when you need the recent message-level details behind a delivery failure.

## Plan Availability

This report has no separate frontend plan gate. It appears according to your Analytics permission and WhatsApp channel access.

## Review Failed Messages

1. Open **Analytics**.
2. Select **WA Failed Message**.
3. Search for and select one or more WhatsApp channels.
4. Review the message ID, content, recipient, date and time, remarks, channel, and sender.
5. Use the failure details to decide whether the message or recipient data needs correction.

The report shows up to the latest 50 matching message logs from the last 15 days. It includes messages with a **failed** or **error** status.

## Example

**Scenario:** A customer says an order update never arrived.

1. Select the WhatsApp number used for order updates.
2. Find the recipient and send time in the failed-message table.
3. Review **Remarks** and the failure details.
4. Correct the number, template, or sending condition before trying again.

## FAQs

<AccordionGroup>
  <Accordion title="Why can I not see a failure from last month?">
    The screen shows the latest 50 message logs from the last 15 days. Use a generated message report when you need a wider reporting period.
  </Accordion>

  <Accordion title="Can I select more than one WhatsApp channel?">
    Yes. Search for each channel and add it to the current selection.
  </Accordion>

  <Accordion title="Where can I export message-level records?">
    Use [Message Reports](/reports-and-analytics/message-reports) to generate a downloadable message report for a selected date range.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Message Reports](/reports-and-analytics/message-reports) for downloadable message-level data.
* [WhatsApp Notification Messages](/reports-and-analytics/whatsapp-notification-messages) for notification-context logs.
* [Broadcast Analytics](/whatsapp/broadcasts/broadcast-analytics) for failures within one broadcast.

## Next Steps

* Select the WhatsApp channel associated with the failed send.
* Use the message ID and remarks when investigating the failure.