AI Agents & Bots

Choose between rule-based automation and AI-led conversations, then configure the supporting knowledge and actions.

Use AI Agents & Bots when you want Gallabox to handle part or all of a customer interaction. Use Rule-Based Bots for a path you control. Use Chat AI Agents for open-ended conversations that look up your business information.

Each Chat AI Agent is created for one channel (WhatsApp, Instagram, or Web Chat). Create one agent per channel if you need more than one.

Rule-Based Bots

Build predictable conversation paths using nodes, conditions, and actions.

Chat AI Agent

Handle open-ended conversations using instructions and business knowledge.

How Conversations Reach a Bot

See how a conversation gets assigned to a bot or AI agent, and why an open chat stays with its owner.

Knowledge Base

Give a Chat AI Agent the approved information it can retrieve while answering.

Agent Actions

Control the actions a Chat AI Agent can take during a conversation.

AI Agent Analytics

Review sessions for a specific Chat AI Agent from its Analyze tab.

Channel Behaviour

Understand how agent sessions and handoffs differ across supported channels.

Chat AI Agent FAQs

Find answers to common questions about configuration and agent behavior.

AI and Your Data

See which AI providers process your data, what’s sent, how long it’s kept, and whether it’s used for training.