AI Agents & Bots

Choose between rule-based automation and AI-led conversations, then configure the supporting knowledge and actions.

Use AI Agents & Bots when you want Gallabox to handle part or all of a customer interaction. Choose Rule-Based Bots for controlled processes and Chat AI Agents for open-ended conversations grounded in your business information.

Rule-Based Bots

Build predictable conversation paths using nodes, conditions, and actions.

Chat AI Agent

Handle open-ended conversations using instructions and business knowledge.

Knowledge Base

Give a Chat AI Agent the approved information it can retrieve while answering.

Agent Actions

Control the actions a Chat AI Agent can take during a conversation.

AI Agent Analytics

Review sessions for a specific Chat AI Agent from its Analysis tab.

Channel Behaviour

Understand how agent sessions and handoffs differ across supported channels.

Chat AI Agent FAQs

Find answers to common questions about configuration and agent behavior.