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Use Analytics for account-wide dashboards and downloadable reports. Results that belong to one Broadcast, Sequence, or Chat AI Agent remain inside that feature and are not duplicated here.

Conversation Analytics

Measure conversation volume, response time, resolution, channels, tags, and agent performance.

WhatsApp Analytics

Review WhatsApp template categories and resolution within the customer service window.

Template Analytics

Measure delivery and engagement for WhatsApp templates across sending sources.

Bot Analytics

Review rule-based bot sessions, completion, and flow drop-offs.

WhatsApp Failed Messages

Inspect recent WhatsApp messages that ended in a failed or error state.

WhatsApp Notification Messages

Inspect recent WhatsApp messages sent with notification context.

Conversation Report

Search, filter, export, assign, unassign, or resolve conversation records.

Message Reports

Generate a message-level export and retrieve it from report history.
Broadcast Analytics is documented under Broadcasts. Sequence Analytics is documented under Sequences. AI Agent Analytics is documented under Chat AI Agent.