Skip to main content
Who can use this?
  • Gallabox users who can read conversations.
  • Exporting requires permission to read personally identifiable information.
Use Conversation Report when you need a table of conversation records rather than an aggregated dashboard.

​
Plan Availability

The page uses conversation and Analytics permissions rather than a separate frontend plan gate. Export controls also require permission to read personally identifiable information.

​
Use Conversation Report

  1. Open Analytics.
  2. Select Conversation Report.
  3. Choose a channel or apply supported conversation filters.
  4. Review the matching records in List View.
  5. Select conversations when you need an available bulk action.
The table can show the contact, phone number, tags, assigned team, assignee, status, latest message, dates, and sent or received message counts. Conversation fields may add category or comment columns. Available bulk actions depend on your permissions. They can include assigning, unassigning, updating conversation fields, and resolving conversations. Only open conversations are reassigned or unassigned.

​
Export Conversations

  1. Apply the channel and filters you need.
  2. Open Export.
  3. Select Export conversation.
  4. Choose a date range when the export is not already restricted by filters.
  5. Click Initiate export.
  6. Open Active Exports to retrieve the generated file.

​
Example

Scenario: A support manager needs conversations that still require ownership.
  1. Filter the report to the support channel and unassigned open conversations.
  2. Select the matching records.
  3. Assign them to the available support owner.
  4. Export the same filtered list when a review copy is required.

​
FAQs

Export is shown only when your role can read personally identifiable information. Ask a workspace administrator to review your permission.
Only open conversations are reassigned or unassigned by the bulk action.
Open Export → Active Exports from the Conversation Report header.

​
Next Steps

  • Apply the smallest useful filter before selecting conversations.
  • Open Active Exports after initiating a conversation export.