Bot Analytics

Available on all Gallabox plans.

Who can use this?

• Gallabox users with Analytics access who want to track bot flow performance.
• Roles: Gallabox users with permission to read Analytics.

Bot analytics show session totals, average session length, flow distribution, and the cards where sessions drop. Use these results to find parts of a bot flow that need attention.

Plan Availability

Feature	Basic	Essential	Advanced
Bot Analytics dashboard	—	✓	✓

What Bot Analytics Shows

The Bot report shows how rule-based bot flows perform for the selected channel, bot, and date range.

Metric	What the report shows
Bot Session	Total bot sessions for the selected filters
Completed Session	Sessions marked completed
Dropped Session	Sessions that dropped before completion
Flow session distribution	Session distribution for the selected bot flows
Average bot session length	Average duration of a bot session
Top drop cards	Cards with the most drop-offs, including Card Name, Reference ID, percentage, and count

You can calculate a completion percentage from the displayed totals: Completed Session ÷ Bot Session × 100.

How to Access Bot Analytics

1. Open Analytics

   Open Analytics in the left navigation of Gallabox.

2. Open the Bots tab

   Select Dashboard, then click Bots.

3. Select the report filters

   Select the channel, bot, and date range you want to analyse.

4. Review the data

   Review the session totals, flow session distribution, average session length, and top drop cards.

Find Where Sessions Drop

1. Go to Analytics → Dashboard and open the Bots tab.
2. Select the channel, bot, and date range.
3. Review Bot Session, Completed Session, and Dropped Session.
4. In Top drop cards, select the published bot flow.
5. Use Card Name, Reference ID, and Drop-off Count to identify the card with the highest drop-off percentage and count.
6. Open the bot builder separately, locate that card by its reference ID, and review its question, options, validation, and next path.
7. After publishing a change, compare the same date-range metrics with the earlier baseline.

Measure Flow Completion

1. Note the Bot Session and Completed Session values for the selected filters.
2. Calculate Completed Session ÷ Bot Session × 100.
3. Save the result as your baseline.
4. After changing and publishing the flow, use the same filters and calculate the percentage again.

Pro tip: Keep the channel, bot, and date-range length consistent when comparing results before and after a flow change.

Example

Scenario: You run an e-commerce store and want to improve an order-tracking bot.

1. Open Analytics → Dashboard → Bots and select the order-tracking bot.
2. Set the date range you want to inspect.
3. Review the completed and dropped session totals.
4. Open Top drop cards and select the published order-tracking flow.
5. Note the card with the highest drop-off percentage and its Reference ID.
6. Open the bot builder, locate that card, and review whether its question, options, and validation are clear.
7. Publish the change and compare the same metrics over an equivalent date range.

FAQs

How do I calculate the completion percentage?

Divide Completed Session by Bot Session, then multiply by 100.

Can I see bot results for a specific period?

Yes. Use the date range selector on the Bot report before reviewing the metrics.

How do I find the exact card that has the most drop-offs?

Open Top drop cards, select the published bot flow, and compare the Drop-off Count values. Use the Reference ID to locate the matching card in the bot builder.