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Who can use this?
  • Gallabox users who can read multiple Analytics records and personally identifiable information.
Use Message Reports when you need a downloadable file with message-level details such as date, contact, sender, template, error, billable status, and message status.

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Plan Availability

The Reports entry appears only when your role can read Analytics reports and personally identifiable information. The frontend does not apply a separate report-specific plan gate.

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Generate a Message Report

  1. Open Analytics.
  2. Select Reports.
  3. On Overview, find Message Report.
  4. Click Generate Report.
  5. Select a date range of up to 30 days.
  6. Click Export.
Gallabox starts the export and opens History, where you can monitor and download the generated report.

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Download a Previous Report

  1. Open Analytics → Reports.
  2. Select History.
  3. Find the completed Message Report job.
  4. Download it while the export remains available.
The Reports screen states that active message report exports remain downloadable for about seven days after initiation.

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Example

Scenario: Your finance team needs message-level billing and status data for June.
  1. Generate one report for 1 June through 30 June.
  2. Wait for the export to complete in History.
  3. Download the file before its availability period ends.
  4. Use the billable status and message status fields for reconciliation.

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FAQs

One Message Report export supports a maximum date range of 30 days. Generate separate reports for longer periods.
Your role must be able to read Analytics reports and personally identifiable information. Ask a workspace administrator to review those permissions.
The product states that active Message Report exports are downloadable for about seven days after initiation.

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Next Steps

  • Generate the smallest date range that covers your reporting need.
  • Download completed exports from History before they expire.