Integrations

Who can use this?

• Gallabox users with Integrations access.
• Roles: Owners and Admins

Integrations connect Gallabox to the tools you already use — your online store, CRM, payment gateway, spreadsheet, and more. Once connected, data flows automatically between systems, eliminating manual data entry and enabling real-time actions in your conversations.

Plan Availability

Integration availability varies by plan. Open an integration category below to see supported plans and connection methods.

How Integrations Work in Gallabox

There are three ways to use integrations:

Bot Flow Connectors

Connectors are used inside bot flows — when a specific action happens in the conversation, the connector performs an operation in the external tool.

Example: Bot flow creates a Razorpay payment link → customer pays → Wait for Order node catches the payment event → bot updates the Shopify order status to “Confirmed” and sends a confirmation message

API Call Node

For tools without a pre-built connector, the API Call node (Essential+) can make HTTP requests to any REST API.

Example: Custom ERP system → API Call node fetches real-time inventory → Bot tells customer if a product is in stock

Workflow Integrations

Some integrations work without any bot flow — an event in the external tool (payment captured, order shipped, cart abandoned, meeting booked) arrives via webhook and triggers a workflow that sends an approved WhatsApp template automatically.

Example: Shiprocket marks an order “Out for Delivery” → workflow fires → customer gets a WhatsApp update with the tracking link

Connecting Your First Integration

1. Go to Integrations
2. Find the tool you want to connect
3. Click Connect → authenticate with OAuth (a secure sign-in — you log into the other tool directly, and Gallabox never sees your password) or enter your API key
4. Once connected, the tool is available inside bot flow nodes

Integration Categories

E-commerce (Basic+)

Connect your online store to sync orders, update status, and manage products.

Tools: Shopify, WooCommerce, Razorpay, PhonePe

What you can do:

• Update order status when payment is confirmed
• Send shipping notifications when orders ship
• Sync customer data between platforms

See e-commerce integrations →

CRM (Essential+)

Connect your CRM to capture leads, update deals, and manage your sales pipeline.

Tools: HubSpot, Zoho CRM & Zoho Bigin, Sangam CRM, LeadSquared (Essential+); Pipedrive (Advanced); Kylas, Odoo

What you can do:

• Create a CRM contact when someone fills out a form
• Update deal stages when orders are placed
• Log conversation data to CRM for sales follow-up
• Trigger sales notifications when high-value leads interact

See CRM integrations →

Payment Gateways (Basic+ / Advanced)

Process payments and manage transactions directly in WhatsApp.

Tools: Razorpay, Stripe, Cashfree

What you can do:

• Send payment links and collect payments via WhatsApp Pay
• Wait for the payment event with the Wait for Order node before continuing the flow
• Handle failed payments with retry flows

See payment gateway integrations →

Productivity (Google Sheets: Basic+; Zoom: Essential+)

Connect spreadsheets and communication tools to log data and create meetings.

Tools: Google Sheets, Zoom

What you can do:

• Log every lead, order, and conversation to Google Sheets
• Create Zoom meeting links for demo requests
• Sync data with internal dashboards
• Maintain shared records across teams

See productivity integrations →

AI (Advanced)

Power your bot with AI-generated replies.

Tools: OpenAI

What you can do:

• Handle complex customer queries with AI-generated responses

See AI integrations →

Common Integration Patterns

Each arrow (→) in the examples below represents one step added to your bot flow in the Bot Flow Builder.

Lead Capture → CRM Sync

Bot flow: Ask Email → Update Contact Fields
  → HubSpot: Create/update contact
  → Google Sheets: Log lead with source, timestamp
  → Subscribe to Sequence: Nurture email sequence

Order Confirmation → Payment + Status Update

Bot flow: Razorpay: Create payment link
  → Send Text: "Complete your payment: {{payment_link}}"
  → Wait for Order: Event = "Payment Successful"
    → on event: Shopify: Update order status to "Confirmed"
               Send Text: "Your order is confirmed!"
               HubSpot: Create/update deal

Appointment Booking → Meeting Creation

Bot flow: Ask Date, Ask Time → Update Contact Fields
  → Zoom: Create meeting link
  → Send Text: "Your demo is booked! Join here: {{zoom_link}}"
  → Google Sheets: Log booking to schedule sheet

FAQs

Can I connect multiple tools at once?

Yes — there’s no limit on the number of integrations you can connect. You can have Shopify + HubSpot + Google Sheets + Zoom all connected simultaneously.

My tool isn't listed — can I still connect it?

Yes — use the API Call node in bot flows (Essential+) to make HTTP requests to any REST API. If the tool has a public API, you can connect it even without a pre-built Gallabox connector. Contact Gallabox support to request a new connector if you need one.

What happens if an integration goes down?

If an integration call fails, the bot flow stops at that node and logs an error. Use a Condition node to check success/failure and add your own fallback — failed calls are not retried automatically.

Do integrations work with sequences?

Integrations primarily work inside bot flows. In sequences (proactive multi-step campaigns), only message sending is available — connector-based actions require bot flows. For lead capture with CRM sync, use a bot flow triggered by a keyword.

In this section

• CRM — Zoho, HubSpot, and other CRM integrations
• E-Commerce — Shopify, WooCommerce, Shopflo, and store events
• Payment Gateways — Razorpay, Stripe, and Cashfree payment alerts
• Shipping & Logistics — Shiprocket and Shipway delivery notifications
• Marketing Platforms — CleverTap, MoEngage, WebEngage, Fyno, and Facebook Leads
• Other — Google Sheets, Zoom, Calendly, Zoho Books, MiiTel, Pabbly, Zapier, AI tools, and webhooks