Shipping & Logistics

Who can use this?

• Gallabox users with Integrations access.
• Roles: Owners and Admins

Shipping integrations send automatic WhatsApp updates to your customers as their orders move — picked up, out for delivery, delivered — using your approved message templates. No bot flow needed: shipment events from your logistics platform trigger the messages directly.

Plan Availability

Integration	Plan Required	Authentication
Shiprocket	Basic, Essential, Advanced	API user email + password
Shipway	Basic, Essential, Advanced	Username + License Key

How Shipping Integrations Work

These are workflow integrations — different from bot flow connectors:

1. Your shipping platform sends a shipment event (order picked up, out for delivery, delivered) to Gallabox via webhook
2. The matching workflow you configured fires
3. Gallabox sends the WhatsApp template you selected, with variables (order ID, tracking link) mapped from the event

You configure each workflow once — pick a template, map variables, submit — and every future shipment event triggers the message automatically.

Shiprocket

What Shiprocket integration does

Connects your Shiprocket account to Gallabox — sends automatic WhatsApp notifications at every stage of the shipment.

Available Shiprocket workflows

• Pickup Scheduled — order scheduled for pickup
• Order Picked — courier has collected the order
• Order Shipped — shipment is on the way
• Out for Delivery — shipment is out for delivery
• Delivered — order delivered successfully

How to connect Shiprocket

1. In Shiprocket, create an API user: Settings → API → Configure → Create an API user (use an email different from your Shiprocket login)
2. In Gallabox, go to Integrations → Shiprocket and click Connect
3. Enter an integration name plus the API user’s email and password, then click Submit
4. Select the WhatsApp channel and click Update Configuration
5. Copy the generated Webhook URL and Secret from Gallabox into Shiprocket: Settings → API → Webhook, then test and save

Shiprocket use cases

Shiprocket event: "Out for Delivery"
  → Workflow fires: send template "delivery_update"
    "Hi {{name}}, your order {{order_id}} is out for delivery today! Track it here: {{tracking_link}}"

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Shipway

What Shipway integration does

Connects your Shipway account to Gallabox — sends WhatsApp notifications when shipment statuses update in Shipway.

Available Shipway workflows

• Order Picked Up — courier has collected the order
• Out for Delivery — shipment is out for delivery
• Order Delivered — order delivered successfully

How to connect Shipway

1. In Shipway One, connect Shipway Experience first: Settings → Integrations → 3rd party Integrations → Add New Third Party → Shipway Experience (paste your Username and License Key)
2. In Gallabox, go to Integrations → Shipway and click Connect
3. Enter an integration name, your Shipway Username, and your License Key in the password field (both from your Shipway dashboard)
4. Select the WhatsApp channel and click Update Configuration
5. For each workflow, click Use, pick a template, map the variables, and click Update Workflow

Checking that it works

Open the Shipway integration and click Logs. The log stays empty until shipment statuses start updating in Shipway. If you see error logs, check that:

• The template you’re sending is approved
• The variables are mapped correctly

FAQs

Do these notifications need the customer to message us first?

No — workflow messages use approved WhatsApp templates, which can be sent outside the 24-hour service window. Standard template (utility) pricing applies per message.

Can I turn off a single notification without disconnecting the integration?

Yes — toggle off the switch beside the individual workflow. The integration and other workflows keep running.

Related Articles

• Integrations Overview — all available integrations
• Create and Manage Templates — the templates your workflows send
• E-Commerce Integrations — Shopify, WooCommerce, and store events