E-Commerce

Who can use this?

• Gallabox users with Integrations access.
• Roles: Owners and Admins

E-commerce integrations connect your online store to Gallabox — enabling order status updates and payment collection directly within your WhatsApp conversations.

Plan Availability

Integration	Plan Required	Authentication
Shopify	Basic, Essential, Advanced	OAuth
WooCommerce	Basic, Essential, Advanced	API Key + URL
Razorpay	Basic, Essential, Advanced	OAuth (expiring token — see Reconnecting Razorpay)
PhonePe	Basic, Essential, Advanced	Merchant ID + API Key
Shopflo	Basic, Essential, Advanced	Webhook URL

Shopify

What Shopify integration does

Connects your Shopify store to Gallabox — syncs orders, updates status, and manages customer records.

Supported Shopify actions

• Update order tag/status — update an order’s tag or status
• Create order — create a new order
• Draft order — create a draft order
• Complete draft order — convert a draft order into an order
• Create customer record — sync contact data to Shopify

How to connect Shopify

1. Go to Integrations → Shopify
2. Click Connect with Shopify — redirected to Shopify’s OAuth page
3. Select the store to connect (if you have multiple)
4. Authorize Gallabox to access your Shopify store
5. The connection appears in your Integrations list

Permissions required: Read and write access to orders, products, and customers

Shopify use cases

Payment → confirm order:

Razorpay: Create payment link
  → Send Text: "Complete your payment: {{payment_link}}"
  → Wait for Order: Event = "Payment Successful"
    → on event: Shopify: Update order status = "Confirmed"
               Send Text: "Payment confirmed! Your order #{{order_id}} is being prepared."

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WooCommerce

The direct WooCommerce store connector is being phased out. For new cart-recovery setups, use Shopflo (below); for other store events, use webhooks.

What WooCommerce integration does

Connects your WooCommerce store (WordPress) to Gallabox — update order metadata from your bot flows.

Supported WooCommerce actions

• Update order metadata — update custom order fields in WooCommerce

How to connect WooCommerce

1. Go to Integrations → WooCommerce
2. Enter your Store URL (e.g., https://mystore.com)
3. Enter your Consumer Key and Consumer Secret (from WordPress Admin → WooCommerce → Settings → Advanced → REST API)
4. Click Connect
5. Verify the connection with a test request

Note: WooCommerce REST API must be enabled in your WordPress settings.

WooCommerce use cases

Update custom order fields in WooCommerce when a bot flow completes a checkout step:

Wait for Order: Event = "Payment Successful"
  → on event: WooCommerce: Update order metadata (payment_status="paid", confirmed_via="WhatsApp bot")
             Send Text: "Your order is confirmed!"

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Razorpay

Razorpay is documented with the other payment gateways — see Payment Gateway integrations.

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PhonePe

PhonePe is documented with the other payment gateways — see Payment Gateway integrations.

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Shopflo

What Shopflo integration does

Connects Shopflo (checkout platform) to Gallabox — recovers abandoned carts by sending automated WhatsApp follow-up messages to customers who left items behind. This is a workflow integration: Shopflo’s abandoned-cart webhook triggers the message; no bot flow is needed.

Available workflows

• Abandoned Checkout — send a recovery template when a customer abandons the cart. Available variables include Full Name, Total Price, Order Items, Checkout URL, and Checkout Token — so the message can link straight back to the customer’s cart:

Hi {{Full Name}}, you left something behind!
Total: {{Total Price}} — {{Order Items}}
Complete your purchase: {{Checkout URL}}?token={{Checkout Token}}

After the message, you can add an Action — update contact tags, conversation tags, or contact email.

How to connect Shopflo

1. Go to Integrations → Shopflo, click Connect, name the integration, and submit — copy the generated Webhook URL
2. In Shopflo: Settings → Integrations → Abandoned Cart Webhooks, enable webhook tracking, paste the URL, enable it, and save
3. Back in Gallabox, choose the WhatsApp channel and click Update Configuration
4. Click Use beside the Abandoned Checkout workflow, pick a template, map variables, and click Create Workflow

To disable it later, toggle the workflow’s Status switch off in the Workflows tab.

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WooCommerce Cart Abandonment Recovery

This integration (via the CartFlows / Cart Abandonment Recovery WordPress plugin) is deprecated. Existing workflows may experience disruptions. For new cart-recovery setups, use Shopflo or the standard WooCommerce integration with webhooks.

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Complete Order Flow: Razorpay + Shopify + HubSpot + Google Sheets

1. Bot flow: Razorpay: Create payment link → Send Text: "Complete your payment: {{payment_link}}"
2. Customer pays via the link
3. Bot flow: Wait for Order: Event = "Payment Successful"
   → on event:
     a. Shopify: Update order status = "Confirmed"
     b. HubSpot: Create/update deal in "Orders" pipeline
     c. Google Sheets: Append row with order details
     d. Send Text: "Payment confirmed! Your order #{{order_id}} will ship within 24 hours."

FAQs

Can I connect multiple Shopify stores?

Yes — you can connect multiple Shopify stores as separate integrations. In the bot flow, select which store to use when configuring the Shopify action.

What happens if a payment fails?

Use the Wait for Order node’s timeout branch after sending the payment link:

Razorpay: Create payment link
  → Send Text: "Complete your payment: {{payment_link}}"
  → Wait for Order: Event = "Payment Successful"
    → on event: Shopify: Update order status = "Confirmed"
               Send Text: "Payment confirmed!"
    → on timeout: Send Text: "We haven't received your payment. Please try again or contact support."

Related Articles

• Integrations Overview — all available integrations
• Payment Gateway Integrations — Razorpay, Stripe
• Bot Connectors Overview — how connectors work in bot flows
• WhatsApp Shop Overview — selling products via WhatsApp