Catalog, Orders and Payments

Who can use this?

• Gallabox users with catalog and commerce permissions.
• Roles: Owners and Admins
• Plans: All plans (Catalog and Payments). WhatsApp Dynamic Form requires the Advanced plan.

Plan Availability

WhatsApp Basic Forms, Catalog, and Payments are available on all Gallabox plans. WhatsApp Dynamic Forms require the Advanced plan.

What is WhatsApp Shop?

WhatsApp Shop lets you display your products and let customers browse, inquire, and order — directly inside a WhatsApp chat.

The core of WhatsApp Shop is your Facebook Product Catalog — a digital inventory of your products that’s connected to Gallabox. Once connected, you can:

• Share product cards in WhatsApp conversations — one product or a curated selection
• Let customers browse your full catalog without leaving WhatsApp
• Send order summaries after a transaction — with itemized lists, prices, and totals
• Trigger follow-up actions when customers interact with products (add tag, start sequence)

How It Works

The Catalog is the Foundation

WhatsApp Shop uses your Facebook Product Catalog — managed through Meta’s Commerce Manager. The catalog holds all your product data: images, descriptions, prices, variants (size, color), and inventory.

Gallabox connects to this catalog to display products inside WhatsApp chats. The catalog is the single source of truth — you manage products in Commerce Manager, not in Gallabox.

You need a Facebook Business Page and a Meta Business Manager account to create a catalog. If you already sell on Facebook or Instagram Shopping, you likely already have a catalog.

Sharing Products in WhatsApp

Once your catalog is connected to Gallabox, you can share products in conversations:

• Single product card — send one product with image, name, price, and description
• Multiple products — send a selection of products (e.g., “Here are some options in your size”)
• Catalog browsing link — send a link to browse the full catalog inside WhatsApp

Customers can respond to product cards directly — asking questions, confirming interest, or requesting to buy.

Order Summaries

After a transaction (e.g., via phone or another channel), you can send an Order Summary — a structured message showing:

• List of items purchased
• Individual prices
• Subtotal, taxes, delivery fee
• Total amount
• Delivery address and estimated delivery date

Order summaries make transactions feel official and professional, and give customers a clear record of what they ordered.

Setting Up WhatsApp Shop

1. Create a Facebook Product Catalog

   If you don’t already have a catalog:

   1. Go to Commerce Manager.
   2. Click Create Catalog.
   3. Select your catalog type:
      • E-commerce — physical products (most common)
      • Travel — hotels, flights, rental properties
      • Property — real estate listings
      • Auto — vehicles and parts
   4. Choose how to add products:
      • Manual — add products one by one in Commerce Manager
      • Data feed — upload a spreadsheet (CSV/XML) or product feed URL
      • Partner platform — import from Shopify, WooCommerce, or other integrations
   5. Assign the catalog to your Meta Business account.
2. Connect the Catalog to Gallabox

   1. In Gallabox, go to WhatsApp Shop in the left navigation.
   2. Click Connect Catalog or Add Catalog.
   3. Authorize Gallabox to access your Meta catalog (you’ll be redirected to Meta to approve permissions).
   4. Select the catalog you want to connect.
   5. The connection is established — you can now share products from this catalog in WhatsApp chats.

   Pro tip: If you already have products on Shopify or WooCommerce, use the Partner Platform option when creating your catalog — this syncs products automatically so you don’t have to manage inventory in two places.

3. Share Products in Conversations

   1. Open any WhatsApp conversation in Gallabox.
   2. Click the Catalog or Product icon in the compose box.
   3. Browse or search your catalog.
   4. Select the products you want to share.
   5. Click Send — the product cards appear in the chat.

   You can also use a bot flow to send relevant products automatically — for example, when a customer asks “What do you have in size M?”, the bot searches the catalog and sends matching products.

Example

Scenario: You run an online clothing store and want to let customers browse and ask about products via WhatsApp — without them needing to visit your website.

Here’s how you’d set it up:

1. Create a Facebook Product Catalog in Commerce Manager and add your clothing inventory (manual upload or from your Shopify store).
2. Connect the catalog to Gallabox via WhatsApp Shop.
3. Set up a bot flow that greets customers and asks what they’re looking for.
4. When a customer says “I’m looking for blue shirts”, the bot searches the catalog and sends product cards for all blue shirts in stock.
5. The customer taps a product card, sees the full details, and replies “Can I get size L in this?”
6. Your team confirms availability and takes the order over WhatsApp — then sends an Order Summary for the transaction.

WhatsApp Shop vs. Other Sales Channels

	WhatsApp Shop (Catalog)	WhatsApp Flows (Forms)	WhatsApp Broadcast
Purpose	Display and browse products	Collect structured data	Send promotional messages
Customer action	Browse, ask questions	Fill out a form	Read a message
Inventory	Live catalog, real-time	No inventory — just data collection	No inventory
Use for	Product discovery and sales	Bookings, registrations, lead capture	Promotions, updates, offers
Best combined with	Bot flows for product search	Sequences for follow-up	Sequences for nurture

FAQs

Do I need a Facebook Business Page to use WhatsApp Shop?

Yes. WhatsApp Shop uses Facebook’s Commerce Manager, which requires a Facebook Business Page. The Page must be linked to a Meta Business Manager account. If you don’t have one, create them at facebook.com/pages/create.

Can customers pay directly inside WhatsApp?

Yes — Gallabox supports payments with checkout inside WhatsApp on all plans, via native payment integrations such as Razorpay and WhatsApp Pay. You can also use a bot flow to collect payment preferences and send payment links.

How do I update product prices or availability?

Products are managed in your Facebook Product Catalog (Commerce Manager), not in Gallabox. Update prices, descriptions, images, and inventory in Commerce Manager — the changes sync to Gallabox automatically. If you’re using a partner platform (Shopify, WooCommerce), product sync is automatic. If manually adding products, update them directly in Commerce Manager.

Can I show different products to different customers?

Yes — via a bot flow. You can configure conditional logic that shares different catalog products based on customer tags, segments, or conversation context. For example: show winter collection products to customers tagged “cold-weather region” and summer collection to others.

What catalog types are supported?

Meta Commerce Manager supports: E-commerce (physical products), Travel (hotels, flights, rentals), Property (real estate), and Auto (vehicles). Gallabox supports displaying all catalog types in WhatsApp, but the most common use case is E-commerce.