Who can use this?Use WhatsApp Analytics when you need to understand WhatsApp activity across template categories and the 24-hour customer service window.
- Gallabox users with permission to read Analytics.
Plan Availability
Open WhatsApp Analytics
- Open Analytics.
- Select Dashboard.
- Open the WhatsApp Analytics tab.
- Select a WhatsApp channel and date range.
What the Dashboard Shows
The dashboard processes insights for one WhatsApp channel at a time. Use the active exports control to retrieve generated WhatsApp analytics exports.
Example
Scenario: Your operations manager wants to see whether most cases are resolved while free-form replies remain available.- Select the customer-support WhatsApp number.
- Choose the previous 30 days.
- Compare the counts resolved within and outside the customer service window.
- Review the result with the team’s Inbox workflow and staffing schedule.
FAQs
Why do I need to select a WhatsApp channel?
Why do I need to select a WhatsApp channel?
WhatsApp Analytics is calculated for one connected WhatsApp channel at a time.
Does this replace Broadcast Analytics?
Does this replace Broadcast Analytics?
No. Broadcast Analytics remains inside Broadcasts and reports the results of a specific broadcast.
Where can I compare individual template performance?
Where can I compare individual template performance?
Open the separate Template Analytics tab in the Analytics dashboard.
Related Articles
- Template Analytics for template-level delivery and engagement.
- Broadcast Analytics for one broadcast’s results.
- WhatsApp for channel setup and features.
Next Steps
- Select the WhatsApp channel you want to measure.
- Compare the same date range across WhatsApp and Conversation Analytics.